Privacy Policy

Information you choose to provide

You may enter or send information such as your name, email address, property interests, preferred area, budget, timeline and the content of a WhatsApp message. Please do not send sensitive personal or financial documents through the website form.

How the WhatsApp enquiry form works

The enquiry form runs in your browser. It uses the details you enter to prepare a WhatsApp message and then opens WhatsApp so you can review that message. The website does not operate a form database and does not transmit the form to our server. Your details are sent to us only if you choose to send the prepared message through WhatsApp.

Once you send a message, WhatsApp processes the conversation under its own terms and privacy practices.

How your information may be used

Information that you send may be used to:

• respond to your enquiry and clarify your property requirements;
• prepare a relevant project shortlist or share project information;
• arrange a call, viewing or follow-up that you request;
• maintain reasonable enquiry and conversation records; and
• meet applicable legal or security requirements.

Technical information

The web host may create standard security and access logs, and externally hosted fonts may receive basic connection information needed to deliver those files. The current website does not provide user accounts, online payments or a site-side enquiry database.

Sharing and retention

We do not sell your personal information. Where you ask us to progress an enquiry, relevant details may be shared with the appropriate developer or project sales team, or with a professional adviser you ask to involve. We keep WhatsApp enquiries only for as long as reasonably needed for follow-up, record-keeping or legal requirements.

Your choices

You may ask to access or correct the information you sent, withdraw consent to further follow-up, or request deletion of the conversation information we control, subject to any record we must retain by law. You may also choose not to send the WhatsApp draft generated by the form.

External links

This website links to third-party services and information. Their privacy practices are outside our control, so review their policies before submitting information.

Contact about privacy

For a privacy request or question, contact Penang Property Guide on WhatsApp at +60 11-5457 5737. Please describe the enquiry or conversation so we can identify it.

This page provides a practical explanation of our current website process and is not legal advice. It may be updated when the site or applicable requirements change.